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1. When will my brush be collected?

Curbside brush collection is conducted twice a year; once in May and again in October.

If you require brush collection outside of the scheduled free pickup times, you can call the Public Works Department for a quote to provide a special pickup (fees will apply) or you can utilize the unlimited free weekly yard waste collection service from Advanced Disposal. Advanced Disposal will collect brush with your regular yard waste pickup weekly but it must be bundled (paper bags or twine) and cut in lengths 4' or less.
Click here for more information.

2. Who do I call about a fallen parkway tree or fallen branches from a parkway tree?

Contact the Public Works Department. Staff will respond as quickly as possible.

3. How do I arrange for a special brush collection?

Residents must contact the Department of Public Works and request an on-site written assessment of the special pickup. The assessment will provide residents with a total cost for the brush collection, based on the size and volume of the brush. Once the total cost for the brush collection has been paid for in full at Village Hall, the Village will dispose of the brush at the residence. Click here for more information.

4. Are there size requirements for my brush pile?

Yes. Branches and limbs placed out by the curb for collection must be between 2 to 8 inches in diameter and at least 4 feet long. In addition, the volume brush that is set out for pickup should be no larger than what would fit into the back of a standard pickup truck. This size is equivalent to approximately 8 feet x 4 feet x 4 feet. The MINIMUM length of brush that can be accepted is 4 feet long. This is a safety requirement because the brush is put directly into a chipper. Larger piles will be subject to special collection fees - call the Public Works Department for a quote. Click here for more information.

5. Why was my brush pile not collected?

Your brush pile may not have been placed out in time or was too large to collect. Contact the Public Works Department for additional information. Click here for more information.

6. Who is responsible for trimming trees and shrubs that hang into or over a roadway or sidewalk?

The Village has a five-year tree trimming cycle for parkway trees.

7. Am I allowed to have a tree planted in the parkway in front of my property; and if so, what steps do I have to follow to do so?

Yes. The Village maintains and owns all parkway trees in the community. A parkway tree is the tree located in front of your residence, typically between the sidewalk and the street.

Parkway trees that need to be replaced are prioritized based on the overall impact in each subdivision (# trees removed per mile) and are subject to available funding. The Village will replace these trees over a period of several years at no cost to residents. If you would like to request an expedited replacement at your cost, please contact the Public Works Department for information and options.

Note that not all parkway locations are recommended for tree planting due to specific site conditions such as overhead power lines, proximity to driveways, or the narrowness of the parkway. Click here for more information.

8. Can I decide what tree to have planted in the parkway in front of my property?

The Village selects the type of tree to replace in the parkway. If you would like to replace a removed tree with a specific type, you may fill out Parkway Tree Planting Permit Application. This option requires the resident bear the full cost of the replacement tree and a licensed contractor perform the installation. You may select a tree from an approved list. Click here for more information.

9. I believe that my parkway tree is dead. How should I have this tree removed?

Contact the Public Works Department. The parkway tree will be removed if the tree is found to be dead, diseased or presents a hazardous condition.

10. The Public Works Department removed my parkway tree. When will it be replaced?

Parkway trees that need to be replaced are prioritized based on the overall impact in each subdivision (# trees removed per mile) and are subject to available funding. The Village will replace these trees over a period of several years at no cost to residents. If you would like to request an expedited replacement at your cost, please contact the Public Works Department for information and options. Click here for more information.

11. What does the Village do with all the mulch from chipping brush and branches?

Mulch that comes from the Village's Curbside Brush Collection Program is stored at the Public Works facility and is available for Cary residents to use, at no cost! Click here for more information.