FAQs • Cary, IL • CivicEngage

Who do I call to report storm drainage problems?: The Village's storm sewer system is designed to handle rainfall of a storm event with the probability of occurring 10% of the time. During heavy or excessive rainfalls, once the storm sewer grate has exceeded its capacity, rainfall overflow is designed to drain into the street or into drainage swales where it eventually makes its way to a detention pond or a stream. If you notice any problems with storm drainage, contact the Public Works Department. After regular business hours, contact SEECOM.

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Public Works - Utilities

1. What should I do if I suspect a water main break in my area?: If a watermain break is suspected, contact the Public Works Department immediately. After regular hours, contact SEECOM at (815) 356-2087 and a Village employee will be dispatched to investigate.

2. Do I need a permit for water or sewer line repairs?: It's possible. Contact the Development Department at (847) 639-1100 to determine if the extent of the repairs necessitates the issuance of a permit.

3. Who do I call to report storm drainage problems?: The Village's storm sewer system is designed to handle rainfall of a storm event with the probability of occurring 10% of the time. During heavy or excessive rainfalls, once the storm sewer grate has exceeded its capacity, rainfall overflow is designed to drain into the street or into drainage swales where it eventually makes its way to a detention pond or a stream. If you notice any problems with storm drainage, contact the Public Works Department. After regular business hours, contact SEECOM.

4. Who do I call to report fallen utility wires?: If the downed wire is a power line, contact ComEd at (800) EDISON-1 immediately. Do NOT try to touch or move the downed power line. Until further notification, consider all downed power lines as energized and extremely dangerous.
If the downed wire is a utility line and the correct utility company is known, contact the company.

5. What is acceptable to dump into the Storm Sewer System?: Nothing. Storm sewers discharge into natural waterways or into porous soil (dry wells). The Village's water supply originates from groundwater, therefore it is imperative that nothing is dumped into the storm sewer system. The Village and all surrounding communities in McHenry depend on groundwater as water supply. Do NOT dump any chemical, paint or oil product into a storm sewer drain. To anonymously report illegal dumping or inappropriate use of the Village's storm sewers, contact the Public Works Department.

6. What can I pour down the drain?: Internal drains can only be used for wastewater such as water from showers, bathtubs, sinks, dishwashers, toilets and washing machines.

7. How can I help minimize flooding in my street?: Residents can do their part to keep flooding to a minimum by keeping the storm grates free of leaves, grass clippings or debris. These materials can potentially clog inlets and cause street flooding.