Pay Your Water Bill
Payment Options Payments may be made using cash, check, credit card or money order payable to the Village of Cary. Payments made by check or money order need to include your phone number and account number. Credit cards accepted are MasterCard, American Express and Discover.
Note: The Village of Cary does not charge for this service, however, the credit card processor charges a convenience fee.
Pay in PersonPayments may be made to Village Hall, located at 755 Georgetown Drive, Monday through Friday during normal business hours of 8:30 am to 5:00 pm.
Pay Via Drop BoxPayments may be made via two drop boxes and are accessible 24 hours a day at the following locations:
- Cary Metra Station, by the pay stations in the south commuter lot along Jandus Road (location map)
- Village Hall, located at 755 Georgetown Drive.
Pay By Mail
Pay Via Credit Card Payments may be made using credit / debit cards via Illinois Funds E-Pay. MasterCard, Visa, American Express or Discover cards are accepted online. You will need your water and sewer account number to complete this process.
Pay Via Direct Debit Auto PayWith the direct debit program you can have your water and sewer bills automatically paid from any participating bank, savings and loan or credit union account.
Auto Pay Perks
- No check to write
- No postage to pay
- No letter to mail
- No more trips to pay your bill in person
- No more forgetting to pay
- You will never be late
- It’s a free service!
Payment Notice, Payment Date & Billing Questions
With Direct Debit Auto Pay, you keep control of your monthly payments. You will continue to receive a bi-monthly bill. Water and sewer bills are generated on the first of your billing month, and due on the last working day of the same month. You will have ample time to plan for your automatic payment or contact us if there is a question about your bill. On your due date, the payment will be deducted from your account.
Sign Up for Auto Pay
To sign up for Direct Debit Auto Pay, fill out the authorization form and return it to the Finance Department
along with a voided check.
Online Bill PayWhen setting up your bi-monthly water and sewer payment through your online bill pay service, remember to include your water and sewer account number on your remittance.
Availability of Funds
You are responsible for having enough money in the indicated account on the payment date. If the transaction cannot be processed for any reason; you will be responsible for any additional fees.
Record of Payment
The amount and date of your automatic payment will be shown on your regular bank statement. This is your proof of payment. If there is a question about a payment or if the amount differs from your bill for any reasons, you must notify us and your financial institution within 60 days of the payment date.
Account / Address Change
Please notify us of any account or address changes to ensure timely payments. You are responsible for submitting a new application when an account or address change occurs.
Termination of Direct Debit
This authorization will remain in effect until we receive a written notice from you 10 days prior to the cancellation date, or until your service has been terminated. Final bills for termination of service cannot be paid using direct debit, an alternate payment type must be used.
You should always advice us first of any request to stop payment. You may stop payment by notifying financial institution at least three days prior to payment due date. However, when you stop payment on a check, you are responsible for any charges this may involve.